Shipper - Terms & Conditions

GENERAL TERMS AND CONDITIONS OF SHIPPER CONTRACTING USING THE CHILLCHAIN PLATFORM – June 2023

These are the General Terms for Shipper Engagement of Chill-Chain Limited a limited company registered in England and Wales (Company number 11258338) whose registered office is at Maria House, 35 Millers Road, Brighton, BN1 5NP (“Chill-Chain”). These Terms shall govern and be incorporated into all dealings between the Shipper and Chill-Chain, including access by the Shipper to and use of the Chill-Chain website, including any subdomains thereof, and any other websites through which Chill-Chain makes its services available (collectively, “All Associated Services”).

Chill-Chain reserves the right to modify, extend, or suspend the presentation and configuration of the Chill-Chain Service and its contents and services. Chill-Chain shall give the Shipper prior written notice of any (i) suspension or (ii) modification or extension, where the modification or extension has a material effect on Shipper’s use of the Service.

The Terms of Use, Privacy Policy and Cookies Policy of Chill-Chain, accessible at its website (www.chillchain.net), is applicable both to these Terms and to the use of that website and the use of the Chill-Chain Platform.

DEFINITIONS

• “Chill-Chain” or “we” or “us” or “our” refers to Chill-Chain.

• “Consignment” refers to the Merchandise that the Haulier receives from the Consignor for transport and delivery, from a specific loading location to a specific destination. The transport may include a single consignment or a series of the same.

• “Consignor” refers to the individual who, on behalf of the Shipper, shall deliver the Merchandise to the Haulier at the specific loading location.

• “Data” refers to personal details which Chill-Chain may have access to based on the Service provision.

• “Final Shipment Price” refers to the shipment price resulting from the addition to the Quote Price of all of the expenses and extras that may arise during the carrying out of the Service, plus the Interchange fee in respect of such expenses and extras.

• “Haulier” refers to the party performing each Shipment as instructed by Chill-Chain on behalf of the Shipper.

• “Interchange fee” refers to the amount/s charged by Chill-Chain for the provision of its Service, including use of the Platform and the underlying software.

• “Merchandise” refers to the specific goods to be delivered from a Consignor to a Recipient, one or more of which may comprise a Consignment.

• “Platform” refers to the https://market.chillchain.net/ website.

• “Quote Price” refers to the price that is offered by a Haulier and accepted by a Shipper, inclusive of the Interchange fee, which is communicated on the Chill-Chain Platform

• “Recipient” refers to the party to whom the Haulier should deliver the Merchandise at the destination site.

• “Service” refers to the Chill-Chain services described in these Terms.

• “Shipment Form” refers to the document to be filled out by the Shipper for each consignment, including, the following details: load specifications, address of collection, delivery address, load weight, requirements for transport in special vehicle, range of hours for collection and delivery of the load and any other requirements that may be necessary to carry out the shipment.

• “Shipment” refers to the transport and delivery of the Merchandise.

• “Shipper” or “you” refers to the registered user of the Chill-Chain Platform, issuing instructions to Chill-Chain for the Shipment of Merchandise

• “Terms” refers to the terms and other provisions set out in this document.

• “User / Registered User” refers to any personnel of the Shipper who uses the Service and who is duly registered in the Chill-Chain systems.
  

1. SCOPE OF THE SERVICE PROVISION AND APPLICABLE TERMS

1.1. Chill-Chain’s principal activity is the provision and maintenance of an online platform for the sole purpose of creating a marketplace for freight transport. The platform will facilitate the contacting and transacting between registered users. In simple terms, Chill-Chain will allow shippers to publish Jobs on the Platform and Hauliers to quote on the same, with Jobs awarded to Hauliers by shippers based on the merit of their quotes. Chill-Chain does not operate as a carrier, haulier or forwarding agent, and accepts no contractual or other obligation to collect, transport or deliver Merchandise. The Shipper acknowledges that in facilitating the arrangement of Shipments with Hauliers through the Platform, Chill-Chain acts as an agent on behalf of the Shipper.

1.2. The use and contracting of the Service is governed by these Terms, and the Shipper is obliged to comply with all of the provisions set out in these Terms.

1.3. Chill-Chain, the Shipper and any User are independent parties, and these Terms do not create any relationship of corporate, labour, partnership, joint venture or other similar association between them. Neither the Shipper nor any User may represent the effect of these terms to any third party in any manner not in keeping with the relationship outlined in these Terms.

1.4. The shipment procedure is commenced when the Shipper submits the details of their desired shipment on the Platform through the creation of a shipment screen. This shipment is then published on the Platform. Chill-Chain reserves the right to monitor shipment publications and cancel any submissions that are deemed to contravene these Terms, and in particular clauses 3 and 4. Upon publication on the Platform the data, in the form of an available load, will be visible to all Hauliers in the relevant catchment area.

1.5. Hauliers will then be entitled to offer quotes with the objective of winning the job. The Shipper has the right to accept any quote submitted by any Haulier. Once a quote is accepted by the Shipper, Chill-Chain shall send the confirmation of this via email to the Haulier who may access their information via the Platform and determine the status of their Shipment/s. Once a quote is placed by the Haulier and accepted by the Shipper a confirmed booking exists for the Shipment, including the provision of Services by Chill-Chain.

1.6. By submitting a job on the Platform the Shipper declares its agreement regarding the following:

1.6.1. The contents of these Terms, including but not limited to clause 3 - Shipper Obligations

1.6.2. The Shipper shall be the party that is responsible for providing its own telephone number and e-mail address for the use of the Service during the registration process on the Platform. When circumstances so require, Chill-Chain may contact the Haulier and Shipper outside of the Platform.

2. CHILL-CHAIN OBLIGATIONS

2.1. As provider of the Platform and Service, Chill-Chain will use reasonable endeavours to:

2.1.1. maintain the Platform and perform the Services in accordance with these Terms, with reasonable care, skill and diligence and in accordance with good industry practice;

2.1.2. seek confirmation that that the Haulier will comply with all applicable laws and regulations in the course of providing the Services, including obtaining all necessary licences, permissions and consents;

2.1.3. instruct the Haulier to comply with any policies or procedures of the Shipper that are notified by the Shipper to the Haulier in advance via the Platform or in a Shipment Form;

2.1.4. seek confirmation that the Haulier has the suitable skills and experience reasonably expected of it and that any vehicles used in the fulfilment of a Shipment or Consignment are of satisfactory quality; and

3. SHIPPER OBLIGATIONS

3.1. The Shipper declares and guarantees to Chill-Chain that:

3.2. It shall complete the Shipment Form accurately, and update the Haulier with any changes through the Platform in order that a Chill-Chain representative can oversee the booking of the shipment.

3.3. It accepts that the Shipment Form’s sole purpose is to provide sufficient information about the shipment in order to procure quotes from the Haulier. The document on which the Haulier will rely for execution of the Shipment will be the Transport document detailed in clause 4. The Shipper is responsible for all direct damages that may result from the insufficiency, imprecision or irregularity of these documents and information, except where responsibility for any such error lies solely with the Haulier.

3.4. It shall ensure that the Consignment is available at the place and time that has been agreed with the Haulier either through the Shipment Form or a subsequent arrangement made through the Platform and approved by a Chill-Chain representative, and that any failure to ensure that the Consignment is available at the place and time so agreed shall entitle Chill-Chain to treat that shipment as cancelled by the Shipper.

3.5. It is entirely responsible for the loading and unloading procedures and assumes liability for any damage to the Consignment resultant from the same. The only exception to this will be when the loading and/or unloading is performed by a third party or by the Haulier, in which case it shall be the responsibility and liability of that party. In this case the Chill-Chain representative must be made aware of this fact.

3.6. It is responsible for ensuring the Merchandise is appropriately packaged for safe shipment such that during transit it cannot cause damage to employees of the Haulier or other Merchandise. This same packaging should be clearly labelled with descriptions matching the Transport document. The Shipper will be liable for any direct damage as a result of defects in the Shipper’s packaging/labelling, except where the damage is attributable to the fault or negligence by the Haulier, a third party acting on behalf of the Haulier or the manner of packaging of other Merchandise within the Shipment.

3.7. It is responsible for the acceptance of the Shipment by the corresponding Consignor or Recipient. If the Haulier is unable to complete the Shipment due to the absence of Consignor or Recipient at the time and location indicated in the Transport document for whatever reason the Shipper shall be responsible for any reasonable expenses and damages caused to both the Haulier and/or other Merchandise.

3.8. In case it is impossible to complete the delivery, due to causes that are not attributable to the fault of Chill-Chain and/or the Haulier, the onus will be on the Haulier/Shipper between them to decide a remedial course of action. Chill-Chain will make available a customer services representative to assist in these discussions during normal working hours in order to find a resolution.

3.9. It is responsible for providing any requirements necessary for the successful completion of the Shipment, including any special conditions required of the Shipment vehicle, in the Shipment Form. If the necessary requirements are not met by the Haulier, it is the obligation of the Shipper to cease loading of Merchandise and notify the Chill-Chain representative responsible for the respective shipment.

4. TRANSPORT DOCUMENTATION

4.1. Chill-Chain requires a document to be completed by the Shipper for every shipment (“the Transport document”). It will include the following information:

4.1.1. place and date of issue,

4.1.2. the relevant parties for each shipment: Consignor, Haulier and Recipient

4.1.3. place and date of loading and delivery of the Shipment,

4.1.4. nature of the Merchandise, number of packages and identification signs and marks,

4.1.5. quantity of the Merchandise, determined by its weight or expressed in another manner,

4.1.6. type of packaging used to prepare the shipments,

4.1.7. agreed transport price and whether or not it shall be paid by the Shipper or the Recipient

4.1.8. instructions for compliance with any mandatory administrative formalities and procedures related to the Merchandise, and

4.1.9. any other information that the parties may consider useful and that is applicable based on special legislation, according to the nature of the Merchandise or other circumstances.

4.2. The Shipper shall be responsible for the direct and reasonably incurred expenses and damage that may result from inaccurate and/or imprecise data provided by it that is included in the Transport document in regards to Shipment specific information including, but not limited to, loading/unloading times and locations and Consignor/Recipient contact details. The absence of or any irregularities in the Transport document shall not result in the non-existence or invalidity of the Shipment. The omission of any of the previously cited information shall not deprive the effectiveness of the Transport document with regards to the information that has been included.

5. PRICE & PAYMENT

5.1. The Shipper is obliged to pay the Final Shipment Price including, when relevant, additional expenses and services that have accrued during the Service, outlined in clause 5.2. The Quote Price is formed when a quote is offered by the Haulier, in relation to a Shipment, and subsequently accepted by the Shipper. The Quote price will not vary unless there are significant changes in the underlying Shipment conditions, outlined in the Shipment Form, before the Shipment is in progress. In this case then if possible the existing Shipment Form will be edited, or a new Shipment Form may be submitted and the quoting process started again.

5.2. The Shipper assumes and is responsible for paying the Haulier’s Quote Price it accepted adding to it any corresponding fees and costs from additional expenses and unexpected amounts that were not anticipated in the Quote Price but may arise during the Shipment and that are necessary for the proper completion of the Service, such as (but not limited to) the following:

5.2.1. Delays in the loading and/or unloading process of the Merchandise when said activity is the responsibility of the Shipper and/or the Recipient. A delay occurs when the loading of the Merchandise to the carrying vehicle has not been completed 2 hours after the commencement of loading and / or the unloading of the Merchandise has not been completed 2 hours after arrival of the carrying vehicle at the delivery address designated in the Transport document, save that for any Merchandise carried in a smaller vehicle with a Maximum Gross Weight less than 3.5 tonnes these periods of 2 hours shall be reduced to 1 hour. Each period of delay shall be invoiced in 15 minute blocks at the rate shown in Annex 1 to these Terms and such charges shall be included in the Final Shipment Price.

5.2.2. Additional collection or delivery instructions/expenses not specified in the original Shipment Form, for example (but without limitation) when the Haulier is instructed by the Shipper to make an additional stop not included in the original Shipment Form.

5.2.3. Greater volume of Merchandise or substantial increase in weight as compared to that which was initially reflected in the Shipment Form by the Shipper. In the case of an increased volume of Merchandise and/or greater weight (of a quantity equaling or exceeding 10% of the weight specified on the Shipment Form), an additional cost will be incurred pro rata to the additional weight/volume. I.e. % Over weight specified in Shipment Form x Initial Quote Price = Additional cost. This will only be the case assuming that the greater volume/weight does not require vehicle substitution and, if applicable, has no impact on a Haulier’s other planned shipments.

5.2.4. If the excess in volume/weight requires the vehicle originally allocated to be substituted due to regulatory or physical limitations then there may be additional costs. In this case Chill-Chain shall communicate this in writing to the Shipper and will work with the Shipper and the Haulier in an effort to find a suitable solution. In the case where Chill-Chain offers a solution which the Shipper wishes to accept, it will do so in writing to Chill-Chain. In any case where inaccuracy in the Shipment Form impacts the Haulier’s ability to carry out the Shipment the Shipper acknowledges neither the Haulier or Chill-Chain retain any legal responsibility to provide a solution given the initial accuracy of the Shipment Form is the responsibility of the Shipper.

5.2.5. Loading or unloading by the Shipper who requires Haulier intervention. The increase in price shall be calculated based on the load volume as well as the volume of the packages making it up.

5.3. The Shipper will pay the Final Shipment Price together with any expenses arising in the case of cancellation of any Shipment based on a unilateral decision by the Shipper and/or causes attributed to the Shipper, Consignor or Recipient where such cause or decision is not due to a Force Majeure Event (as defined in clause 8.1). In the event of cancellation, Chill-Chain shall have the right to demand the payment of the Final Shipment Price in proportion to the part that has been carried out at the time when the Shipper communicates to Chill-Chain its intent to cancel the Shipment. A cancellation means: cancellation after acceptance of the quote (dependent upon the notice given prior to the collection time. Full details in Annex No 1), cancellation on route to the loading location or at the loading location but without having loaded the Merchandise. Specific fees can be found in Annex No 1 to these Terms.

6. INVOICING

6.1. Chill-Chain shall generate invoices for each Shipment, whether individually or covering several separate Shipments, presuming no dispute has been brought to the attention of Chill-Chain. These invoices will be sent to the Shipper periodically, to the email address provided by the relevant User, with the required payment date being 14 days from date of invoice, unless otherwise agreed by Chill-Chain on a case by case basis dependent upon circumstances. The update to our terms and conditions on 28/06/2023 will not affect any payment terms agreed preceding this date. The Shipper has 14 days from the invoice date to present any query or dispute in relation to any such invoices.

6.2. In respect of payments made by the Shipper in any currency other than Sterling (GBP), any shortfall in payment of the amount due to Chill-Chain due to exchange rate differences or and bank charges shall be the responsibility of the Shipper. All management and banking expenses that may arise from a lack of funds and/or rejection and/or return of the receipt shall be the responsibility of the Shipper, so that for each bank incident that occurs due to causes attributed to the Shipper, Chill-Chain shall have the right to collect a payment based on the direct costs that have been generated from current bank fees.

7. PROHIBITED MERCHANDISE

7.1. Chill-Chain prohibits the procuring of haulage, through the platform, for the following Merchandise:

7.1.1. Contraband or illegal, dangerous, radioactive, hazardous or offensive products.

7.1.2. Articles that are regulated by the European Agreement concerning the International Carriage of Dangerous Goods by Road (“ADR”).

7.1.3. Live animals.

7.1.4. Aggregates, including stones, minerals, land and any material derived from quarries.

7.1.5. Any other goods that may be qualified as dangerous based on their nature or based on the precautions that should be taken for their transport, or, when relevant, based on the legal regulation that determines this.

7.2. If the Shipper seeks to use the Service for the Shipment of any of the items identified at clause 7.1, Chill-Chain shall be entitled to refuse the Shipment with the Shipper assuming all expenses and damages derived from the operations of loading, depositing or returning of the dangerous Merchandise that may arise.

8. FORCE MAJEURE

8.1. Force Majeure Event means any circumstance having a material impact on the performance of the Service which is not within a party's reasonable control including, without limitation:

8.1.1. Acts of God, flood, drought, earthquake or other natural disaster.

8.1.2. Epidemic or pandemic.

8.1.3. Terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations.

8.1.4. Nuclear, chemical or biological contamination or sonic boom.

8.1.5. Any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent.

8.1.6. Collapse of buildings, fire, explosion or accident.

8.1.7. Any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same group as that party).

8.1.8. Interruption or failure of utility service.

8.1.9. closure of motorways or other roads leaving no alternative route.

8.1.10. unusually severe weather conditions which could not reasonably have been anticipated leaving no alternative route.

8.1.11. loss of power or telecommunications systems or computer failure or breakdown.

8.2. In the case of the cancellation of the service by the Shipper following the acceptance of the Shipment by the Haulier, or the failure to accept the Shipment by the Recipient, due to a Force Majeure Event the Shipper shall have no liability under these Terms.

8.3. In any case where the Service could not be completed within the hours agreed upon, as a result of a Force Majeure Event, Chill-Chain shall make no charge relating to the affected Shipment, including the entirety of the Final Shipment Price. In all cases, Chill-Chain shall do all that is commercially reasonable to reduce the impact that the Force Majeure Event may have on the quality of the Service and to ensure compliance with these Terms as much as possible.

9. CLAIMS, LIABILITY, APPLICABLE LAW AND JURISDICTION

9.1. In the event of any loss of or damage to Merchandise during the Shipment, the Shipper must within 48 hours of delivery of the Merchandise (or within 48 hours after the intended date of delivery, in the event of total loss of the Merchandise) file a claim against the Haulier by email sent to claims@chillchain.net including a copy of the Transport document showing any reservations entered by the Recipient.

9.2. Any claim by the Shipper against the Haulier will be handled directly and solely by the Haulier in accordance with the Haulier’s terms of business, which will have been identified in the Haulier’s quote.

9.3.Chill-Chain shall not be liable for any loss or damage to Merchandise, nor for any damage, expenses or losses of whatsoever nature resulting from the Shipper’s failure to comply with these Terms.

9.4. Chill-Chain shall have no liability to the Shipper or any other party for any loss of profits, market or revenues, loss of goodwill, or for any indirect, special, incidental, or consequential loss, or punitive damages arising out of, or in connection with these Terms or any Shipment arranged in accordance with these Terms, however caused, whether arising from breach of contract, duty in tort (including negligence), breach of warranty, indemnity or any other legal theory.

9.5. These Terms, and any Shipment arranged in accordance with these Terms, shall be subject to English law, and any dispute arising in relation these Terms or any Shipment arranged in accordance with these terms shall be subject to the exclusive jurisdiction of the English Courts.

10. DURATION AND TERMINATION

10.1. These Terms shall apply to and govern all dealings between Chill-Chain and the Shipper, for as long as the Shipper remains as an authorized and registered user of the Chill-Chain Platform.

10.2. The Shipper may at any time cancel its registration as a user of the Chill-Chain Platform by notice sent by email to operations@chillchain.net and, save in relation to any Shipments still pending at the time of such cancellation (to which these Terms will continue to apply), will immediately cease to be a registered user of the Platform.

10.3. Chill-Chain may at any time, at its sole discretion, cancel the registration of any Shipper as a user of the Chill-Chain platform, whether by reason of a failure by the Shipper to comply with these Terms or for some other reason.

10.4. Following cancellation of the Shipper’s registration, the Shipper shall not have the right to access or use its account and the Service shall terminate immediately.

10.5. Neither Chill-Chain nor the Shipper shall be liable to the other party for the termination of the Service in accordance with these Terms. Neither party shall be entitled to claim compensation of any sort.

11. CONFIDENTIALITY

11.1. Each party undertakes that it shall not at any time during the continuance of the Services, and for a period of 5 years after the termination of the Services, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party or of any member of the group of companies to which the other party belongs or any other information in connection with these Terms or its operation, except as permitted by clause 11.2.

11.2. Each party may disclose the other party’s confidential information:

11.2.1. to those of its officers and employees reasonably required to have the same, in order for such party to perform its obligations under these Terms, provided always that such officers and employees are informed of the confidential nature of the information and are directed to treat the information as confidential in accordance with the provisions of this clause;

11.2.2. to its solicitors, accountants and insurers; and

11.2.3. as may be required by law, court order or any governmental or regulatory authority.

11.3. This clause shall not apply to any information which:

11.3.1. at the time of disclosure is in the public domain;

11.3.2. after disclosure becomes part of the public domain otherwise than by breach by a party of the provisions of these Terms;

11.3.3. was in the possession of the relevant party at the time of disclosure.

11.4. No party shall use any other party’s confidential information for any purpose other than to perform its obligations under these Terms.

12. ENTIRE AGREEMENT

12.1.These Terms embody the entire agreement and understanding of the parties and supersedes all prior oral or written agreements understandings or arrangements relating to the subject matter of these Terms. Save in the case of fraud or fraudulent misrepresentation neither party shall be entitled to rely on any agreement, understanding, representation or arrangement which is not expressly set out in these Terms.

12.2.These Terms shall not be amended, modified, varied or supplemented except in writing signed by a duly authorised representative of each party.

13. ASSIGNABILITY AND SUBCONTRACTING

13.1. The Shipper and Chill-Chain shall be entitled to assign or transfer the benefit of these Terms to any associated company.

13.2. Chill-Chain may in its sole-discretion sub-contract all or any part of the performance of its Services. Where Chill-Chain does sub-contract any element of its provision of the Services, Chill-Chain shall nevertheless remain liable for the proper performance of such element of the Services.

13.3. Chill-Chain may assign its rights to receive payment under these Terms.

14. WAIVER AND CUMULATIVE RIGHTS

14.1. No waiver or forbearance by either party enforcing any of its rights under these Terms shall prejudice or affect the ability of that party to enforce such rights or any of its other rights at any time in the future.  For the avoidance of doubt, it is agreed that a waiver of a right on one occasion shall not constitute a waiver of the same right in the future.

15. INVALIDITY

15.1. If any one or more provisions of these Terms shall be declared to be invalid or ineffective in any respect, the validity, legality and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired thereby.

16. THIRD PARTY RIGHTS

16.1. The parties to these Terms do not intend that any of its terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.  Accordingly, no provision of these Terms shall be enforceable by any person who is not a party to it other than permitted successors.

17. DATA PROTECTION

17.1. Both parties shall duly observe all their obligations under the UK General Data Protection Regulations, the Data Protection Act 2018 and any laws that replace, extend, re-enact, consolidate or amend any of the foregoing, (the DP Regulations) which arise in connection with the Agreement. In the event that Chill-Chain is required to process any personal data for the Shipper in the course of supplying the Service, it undertakes to do so as a data processor acting in accordance with the Shipper’s lawful instructions and taking appropriate technical and organisational measures as referred to in the DP Regulations in relation to such personal data.

ANNEX NO. 1

Chill-Chain - Supplementary charges

At Chill-Chain we want to create a transparent and fair marketplace for both shippers and hauliers. Please find below information on our pricing and supplementary charges.

1. Delays in collection and/or delivery

Where necessary, Chill-Chain imposes delay charges in order to ensure the most efficient use of transport resources, in turn allowing us to offer you a more cost-effective service.

These charges cover cases in which a vehicle/trailer is kept waiting for causes outside of the reasonable control of Chill-Chain.

Delay charges are calculated under clause 5.2.1 from the times at which our Hauliers give status updates using the Chill-Chain chat, as well as the beginnings of the collection and drop off windows, which are specified by the client at the time of ordering a shipment online (for example, if the driver arrives at the collection point at 8:30 am, but the client order a collection between 9:00 am and 10:00 am, then we start counting delay from 2 hours – or 1 hour if it is a smaller carrying vehicle – after 9:00 am).

Delay charges are at a rate of £45 per hour, and calculated in blocks of 15 minutes. For example, a collecting vehicle which has waited a total of 68 minutes will incur a supplementary charge equivalent to 5 blocks of 15 minutes ⇒ £56.25.

Any waiting charges as stated above may incur an admin fee.

*Delay charges DO NOT apply for waiting in queue at airline collection sheds

2. Cancellations

Cancellation charges cover cases in which a shipment is cancelled at your request.

Cancellation more than 24 hours before the scheduled commencement of loading is free of charge.

If a shipment is cancelled at your request after it has been confirmed with the haulier we will charge a percentage of the agreed upon price, depending on the status of the shipment at the time of cancellation.

Chill-Chain will only apply cancellation charges when a haulier expresses their intent to charge. If the haulier does not put forward a cancellation charge request, no charges will be made against the shipper.

The rates are as follows:

At haulier’s discretion between 12 and 24 hours before the scheduled collection

100% of the agreed upon price with less than 12 hours before the scheduled collection

Any cancellations after the vehicle has arrived at the loading location will incur a cancelation charge of 100% of the agreed shipment price.

Any other cancellation costs agreed directly between the shipper and the haulier on the Chill-Chain chat may incur an admin fee.

Please note Chill-Chain business hours are between 0800 and 1800 and any cancellations outside of these hours must be communicated and agreed with the haulier directly via the chat panel on the specific job page. If this process is not followed charges may apply.

3. Overnight storage

If goods need to be stored overnight it may be possible for this to be arranged directly with the Haulier at additional cost.