Haulier – Terms & Conditions

GENERAL TERMS AND CONDITIONS OF HAULIER CONTRACTING USING THE
CHILL-CHAIN PLATFORM – June 2023

These are the General Terms ("Terms") for Haulier Engagement of Chill-Chain Ltd a limited company registered in England and Wales (Company number 11258338) whose registered office is at Maria House, 35 Millers Road, Brighton, BN1 5NP (“Chill-Chain”). These Terms shall govern and be incorporated into all dealings between the Haulier and Chill-Chain, including access by the Haulier to and use of the Chill-Chain website, including any subdomains thereof, and any other websites through which Chill-Chain makes its services available (collectively, “All Associated Services”).

Chill-Chain reserves the right to modify, extend or suspend, the presentation, technical specifications and configuration of the Chill-Chain service and its contents and services, as well as these Terms. Chill-Chain shall give the Haulier prior written notice of any (i) suspension or (ii) modification or extension, where the modification or extension has a material effect on Haulier’s use of the Service.

These Terms regulate the relationship between Chill-Chain and the Haulier, in accordance with the specific legal and regulatory stipulations applicable to the Service. The Terms of Use, Privacy Policy and Cookies Policy of Chill-Chain, accessible at its website(www.chillchain.net), is applicable both to these Terms and to the use of that website and the use of the Chill-Chain Platform.

DEFINITIONS

• “Chill-Chain” or “we” or “us” or “our” refers to Chill-Chain.

• “Consignment”: refers to the Merchandise that the Haulier receives from the Consignor  for  transport and delivery, from a specific loading location to a specific destination. The transport may include a single consignment or a series of the same.

• “Consignor”: refers to the individual who, on behalf of the Shipper, shall deliver the merchandise to the Haulier at the specific loading location.

• “Data”: refers to personal details which Chill-Chain may have access to based on the Service provision.

• “Final Shipment Price”: refers to the shipment price resulting from the addition to the Quote Price of all of the costs and expenses that may arise during the carrying out of the Service, plus the Interchange fee in respect of such costs and expenses.

• “Haulier” or “you”: refers to the party performing each Shipment as instructed by Chill-Chain on behalf of the Shipper.

• “Interchange fee”: refers to the amount/s charged by Chill-Chain for the provision of its Service, including use of the Platform and the underlying software.

• “Merchandise” refers to the specific goods to be delivered from a Consignor to a Recipient, one or more of which may comprise a Consignment.

• “Package”: each differentiated loading unit that makes up the merchandise of the transport, regardless of its volume, dimensions and content.

• “Platform”: Refers to the https://market.chillchain.net/ website.

• “Quote Price”: refers to the price that is offered by a Haulier and accepted by a Shipper, inclusive of the Interchange fee, which is communicated on the Chill-Chain Platform

• “Recipient”: refers to the party to whom the Haulier should deliver the Merchandise at the destination site.

• “Service”: refers to the Chill-Chain services described in these Terms.

• “Shipment Form”: refers to the document to be filled out by the Shipper for each consignment including the following details: load specifications, address of collection, delivery address, load weight, requirements for transport in special vehicle, range of hours for collection and delivery of the load and any other requirements that may be necessary to carry out the shipment.

• “Shipment/Shipments”: refers to the transport and delivery of the Merchandise.

• “Shipper”: refers to the registered user of the Chill-Chain Platform, issuing instructions to Chill-Chain for the Shipment of Merchandise.

• “Transport Document” means the document described in Clause 5 below.

• “User” / “Registered User”: refers to any personnel of the Haulier who uses the Service and who is duly registered in the Chill-Chain systems.

1.SCOPE OF THE SERVICE PROVISION AND APPLICABLE TERMS

1.1. Chill-Chain’s principal activity is the provision and maintenance of an online platform for the sole purpose of creating a marketplace for freight transport. The platform will facilitate the contacting and transacting between registered users. In simple terms, Chill-Chain will allow shippers to publish Jobs on the Platform and hauliers to quote on the same, with Jobs awarded to hauliers by shippers based on the merit of their quotes. Chill-Chain does not operate as a carrier, haulier or forwarding agent, and accepts no contractual or other obligation to collect, transport or deliver Merchandise. The Haulier acknowledges that in facilitating the arrangement of Shipments with Shippers through the Platform, Chill-Chain acts as an agent on behalf of the Haulier.

1.2.The use and contracting of the Service is governed by these Terms and the Haulier is obliged to comply with all of the provisions set out in these Terms.

1.3. Chill-Chain, the Haulier and any User are independent parties, and these Terms do not create any relationship of corporate, labour, partnership, joint venture or other similar association between them. Neither the Haulier nor any User may represent the effect of these terms to any third party in any manner not in keeping with the relationship outlined in these Terms.

1.4. The Shipment procedure is commenced when a Shipper submits the details of their desired shipment on the Platform through the create a shipment screen. This shipment is then published on the Platform. Chill-Chain reserves the right to monitor shipment publications and cancel any submissions that are deemed to contravene these Terms, and in particular clauses 3 and 4. Upon publication on the Platform the data, in the form of an available load, will be visible to all Hauliers in the relevant catchment area.

1.5. Hauliers will then be entitled to offer quotes with the objective of winning the job. The Shipper has the right to accept any quote submitted by any Haulier. Once a quote is accepted by the Shipper, Chill-Chain shall send the confirmation of this via email to the Haulier who may access their information via the Platform and determine the status of their Shipment/s. Once a quote is placed by the Haulier and accepted by the Shipper a confirmed booking exists for the Shipment, including the provision of Services by Chill-Chain .

1.6. By submitting a quote on the Platform the Haulier declares its agreement regarding the following:

1.6.1. The content of these Terms including but not limited to clause 3 below (Haulier’s Obligations).

1.6.2. The Haulier’s quote is a binding offer to the Shipper to carry out the job as described on the Shipment Form and subject to such Conditions of Carriage or Standard Conditions to which the Haulier makes express reference when providing its quote.

1.6.3. The issue by Chill-Chain of (1) an invoice to the Shipper corresponding to a Shipment on behalf of the Haulier, or (2) a consolidated invoice in respect of various Shipments on behalf of the Haulier.

1.6.4. It shall be the party that is responsible for providing its own telephone number, and email address VRN and driver contact details for the use of the Service through the chat functionality on the Platform. When circumstances so require, Chill-Chain may contact the Shipper and Haulier outside of the Platform.

1.6.5. It shall be responsible for use of the Platform by any User or Registered User on behalf of the Haulier, and liable for any and all losses that may result from mis-use of log-in credentials and the Platform.

2. CHILL-CHAIN OBLIGATIONS

2.1. As provider of the Platform and Service, Chill-Chain will use reasonable endeavours to maintain the Platform and perform the Services in accordance with these Terms, with reasonable care, skill and diligence and in accordance with good industry practice.

3. HAULIER OBLIGATIONS

3.1. The Haulier must ensure that a vehicle suitable for the requested Shipment is available to the Shipper in the place and time described in the Shipment Form. On completion of the loading of the Shipment the Haulier must sign a copy of the Transport Document / delivery note or any appropriate alternative according to the terms agreed upon for the Shipment.

3.2. Once the Shipment has been made, the Haulier and Recipient shall both immediately sign a copy of the duly completed Transport Document and/or an equivalent document which will signify that the Consignment has been delivered by the Haulier to the Recipient in line with the terms of the Quote. The Transport Document signed by the parties bears witness to the correct completion of the Shipment, as well as to the receipt of the Merchandise, unless there is proof to the contrary. The Transport Document shall be uploaded to the Platform within 7 days once the job is completed.

3.3. The Haulier shall comply with any policies or procedures of the Shipper that are notified by the Shipper to the Haulier in advance via the Platform or in the Shipment Form.

3.4. The Haulier shall direct any questions or doubts regarding the Shipment Form to Chill-Chain, who shall designate an individual to be responsible for the Shipment. This responsible individual shall handle all questions that the Haulier and the Shipper may have with regards to the Shipment and the organisation and quality of the Service that is being provided. Instructions concerning the route shall be merely informative.

3.5. All consignments will be collected and delivered on a pallet accountable basis.

3.6. Where a Haulier utilises an agent or subcontractor to perform all or part of the Shipment the Haulier shall be responsible for the acts or omissions of his agents, or sub-contractors or of any other persons of whose services he makes use for the performance of the Shipment, when such agents, servants or other persons are acting within the scope of their employment, as if such acts or omissions were its own.

3.7. The Haulier warrants that it holds a valid Operator’s License and all of the licences, permits, registrations, authorizations and capacities in accordance with applicable legislation, complying with all applicable laws related to the provision of transport services. At no time may the Haulier accept a Shipment if its Operator’s Licence is not valid, has expired or is pending its visa period.

3.8. The Haulier warrants that it has the suitable skills and experience to be expected of it to perform the Shipments, and that any vehicle or equipment used in the fulfilment of the Shipment are of satisfactory quality.

3.9. The Haulier is solely responsible for ensuring that the information contained in the Transport Document, the Shipment Form and/or the control document are sufficient for completion of the Shipment, and is solely liable for all consequences arising from inadequate information.

3.10. The Haulier shall take out in its own name and maintain such policies of insurance against its liabilities under these Terms and in respect of liabilities arising from the carriage of the Merchandise and it shall comply with the conditions of that insurance. The Haulier shall produce to Chill-Chain upon demand such policies and the receipts for the current premiums thereon. Inspection by Chill-Chain of any insurance policies submitted to it by the Haulier shall not be considered as an admission or acceptance by Chill-Chain of the validity or sufficiency of such policies. Such validity and sufficiency shall at all times remain the absolute responsibility of the Haulier. Chill-Chain reserves the right to claim compensation from the Haulier for any damages and losses that Chill-Chain suffers as a result of a breach of this sub-clause.

3.11. The Haulier shall, within commercial reason, make every effort to ensure that the Shipment is performed in compliance with the requirements of the Shipment Form.

3.12. The Haulier may reject Shipments that are not packaged in a proper state for carriage or which are prohibited Merchandise or lack acceptable and accurate documentation.

3.13. If the transport of the Merchandise cannot reasonably be carried out, the Haulier shall communicate this to Chill-Chain who shall seek instructions from the Shipper and/or Recipient. The expenses and any loss or damage resulting from this situation shall be the responsibility of the Shipper.

4. USER OBLIGATIONS

4.1. The Haulier will ensure that every Registered User will use the Service appropriately and in accordance with these Terms and will not engage in any of the following behaviours:

4.1.1. Use false identities; provide false information or that which belongs to another individual in their registration or User profile. Transfer their User name and password to any natural or legal entity.

4.1.2. Engage in illegal or unlawful activities or those that are contrary to good faith and public order.

4.1.3. Publish, announce, load or transport articles that are prohibited by these Terms.

4.1.4. Engage in any act that may directly or indirectly cause damage to Chill-Chain , or to another User, Shipper or Haulier.

4.1.5. Suppress, avoid or manipulate the safety measures implemented by Chill-Chain in the Platform.

4.1.6. Attempt to access and use the account of another User and/or to modify its content.

4.1.7. Collect, in any manner, information regarding a User without their consent.

4.1.8. Distribute viruses or other technologies that may damage Chill-Chain and/or the interests and information of Chill-Chain customers and Users.

5. TRANSPORT DOCUMENTATION

5.1. Chill-Chain requires a Transport Document for every shipment, this will be completed by the Shipper. It should include the following information:

5.1.1. place and date of the issue;

5.1.2. the relevant parties for each shipment: Consignor, Shipper, Haulier and Recipient;

5.1.3. place and date of loading and delivery of the Shipment;

5.1.4. nature of the Merchandise, number of packages and identification signs and marks;

5.1.5. quantity of the Merchandise, determined by its weight or expressed in another manner;

5.1.6. agreed transport price and whether or not it shall be paid by the Shipper or the Recipient;

5.1.7. instructions for compliance with the mandatory administrative formalities and procedures related to the Merchandise, and

5.1.8. any other information that the parties may consider useful and that is applicable based on special legislation, according to the nature of the Merchandise or other circumstances.

5.2. The Shipper shall be responsible for the direct and reasonably incurred expenses and damage that may result from inaccurate and/or imprecise data that is included in the Transport Document in regards to Shipment specific information including, but not limited to, loading/unloading times and locations and Consignor/Recipient contact details. The absence of or any irregularities in the Transport Document shall not result in the non-existence or invalidity of the Shipment. The omission of any of the previously cited information shall not deprive the effectiveness of the Transport Document with regards to the information that has been included.

5.3. The Transport Document will be the only source to be used for the purposes of identifying shipment information, and it supersedes the information in the Shipment Form.

6. SHIPMENT PRICE

6.1. Quote Price

6.1.1. The Quote Price is the price at which a Haulier is willing to perform the Shipment requested in the Shipment Form including the Chill-Chain interchange fee.

6.2. Additional Costs

6.2.1. Once the Shipment is in progress, costs or expenses may arise that were not included in the original Quote Price that was accepted by the Shipper. If these result in costs incurred by the Haulier, which it believes are attributable to actions or inactions of the Shipper, Consignor or Recipient then these additional costs must be communicated by the Haulier to both the Shipper and the Chill-Chain representative as soon as reasonably possible, and no later than 24 working hours after the Shipment has been delivered or the Service relating to that Consignment terminated. These costs or expenses, shall be added to the Quote Price, resulting in the Final Shipment Price to be charged by the Haulier.

7. INVOICING

7.1.The Haulier authorises Chill-Chain to issue either (1) an invoice, per shipment, or (2) a consolidated invoice for various shipments, in their name and on their behalf to the Shipper. The invoice will be for the Quote Price or Final Shipment Price as applicable, for each shipment.

7.2. If any Additional Costs (as defined above) are communicated to Chill-Chain they must be included in the Haulier’s invoice to Chill-Chain. Invoices will be issued to the Shipper with a duplicate copy sent to the Haulier for their information.

7.3. Chill-Chain shall generate invoices for each Shipment, whether individually or covering several separate Shipments, presuming no dispute has been brought to the attention of Chill-Chain. Chill-Chain shall make payment to the Haulier of the Final Shipment Price within 60 days of receipt of proof of delivery of the underlying goods (or alternative appropriate evidence as agreed by the Haulier and Shipper) that the Shipment was duly delivered, unless other terms are agreed in writing between the parties.

7.4. The Haulier has no right to receive payment for any costs that are not included in either the Quote Price or Additional Costs or as may be agreed in writing between Chill-Chain and the Haulier prior to the carriage of the relevant Shipment. Chill-Chain shall make payment to the Haulier’s designated bank account.

7.5. In respect of payments made by the Haulier in any currency other than Sterling (GBP), any shortfall in payment of the amount due to Chill-Chain due to exchange rate differences or and bank charges shall be the responsibility of the Haulier. All management and banking expenses that may arise from a lack of funds and/or rejection and/or return of the receipt shall be the responsibility of the Haulier, so that for each bank incident that occurs due to causes attributed to the Haulier, Chill-Chain shall have the right to collect a payment based on the direct costs that have been generated from current bank fees.

8. PROHIBITED MERCHANDISE

8.1. Chill-Chain prohibits the procuring of haulage, through the platform, for the following Merchandise:

8.1.1. Contraband or illegal, dangerous, radioactive, hazardous or offensive products.

8.1.2. Articles that are regulated by the European Agreement concerning the International Carriage of Dangerous Goods by Road (“ADR”).

8.1.3. Live animals.

8.1.4. Aggregates, including stones, minerals, land and any material derived from quarries.

8.1.5. Any other goods that may be qualified as dangerous based on their nature or based on the precautions that should be taken for their transport, or, when relevant, based on the legal regulation that determines this.

8.2. If the Shipper seeks to use the Service for the Shipment of any of the items identified at clause 8.1[i.e. this clause], Chill-Chain shall be entitled to refuse the Shipment with the Shipper assuming all expenses and damages derived from the operations of loading, depositing or returning of the dangerous merchandise that may arise.

9. FORCE MAJEURE

9.1. Force Majeure Event means any circumstance having a material impact on the performance of the Service which is not within a party's reasonable control including, without limitation:

9.1.1. Acts of God, flood, drought, earthquake or other natural disaster.

9.1.2. Epidemic or pandemic.

9.1.3. Terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations.

9.1.4. Nuclear, chemical or biological contamination or sonic boom.

9.1.5. Any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent.

9.1.6. Collapse of buildings, fire, explosion or accident.

9.1.7. Any labour or trade dispute, strikes, industrial action or lockouts [(other than in each case by the party seeking to rely on this clause, or companies in the same group as that party).

9.1.8. Interruption or failure of utility service.

9.1.9. Closure of motorways or other roads leaving no alternative route.

9.1.10. Unusually severe weather conditions which could not reasonably have been anticipated leaving no alternative route.

9.1.11. Loss of power or telecommunications systems or computer failure or breakdown.

9.2. If, following a Force Majeure Event, either the Shipper cancels the Service after the Shipment has been accepted by the Haulier, or the Recipient does not accept the Shipment the Haulier shall have no liability under these Terms.

9.3. In any case where the Service could not be completed within the hours agreed upon, as a result of a Force Majeure Event, the Haulier shall make no charge relating to the affected Shipment, including the entirety of the Final Shipment Price. In all cases, the Haulier shall do all that is commercially reasonable to reduce the impact that the Force Majeure Event may have on the quality of the Service and to ensure compliance with these Terms as much as possible.

10. CLAIMS, LIABILITY, APPLICABLE LAW AND JURISDICTION

10.1. In the event of any loss of or damage to Merchandise during the Shipment, the Shipper must within 48 hours of delivery of the Merchandise (or within 48 hours after the intended date of delivery, in the event of total loss of the Merchandise) file a claim against the Haulier by email sent to claims@chillchain.net including a copy of the Transport document showing any reservations entered by the Recipient.

10.2. Where a Shipper notifies Chill-Chain of a claim, for loss of or damage to the Merchandise being shipped or due to delays in the Service or any other incident that may affect the Service, this shall be communicated to the Haulier who shall seek to resolve it within a period of no more than ninety (90) days.

10.3. Any claim by the Shipper against the Haulier will be handled directly and solely by the Haulier in accordance with the Haulier’s terms of business, which will have been identified in the Haulier’s quote.

10.4. Chill-Chain shall not be liable to any party for any loss or damage to the Merchandise, nor for any damage, expenses or losses of whatsoever nature resulting from the Haulier’s failure to comply with these Terms and/or the Shipper’s obligations under its contract with Chill-Chain for use of the Platform.

10.5. Insofar as Chill-Chain is liable to the Haulier for breach of contract, duty or otherwise, its liability shall be limited to an amount not exceeding the Quote Price/Final Shipment Price for the relevant Shipment(s).

10.6. Chill-Chain shall have no liability to the Haulier, or any other party, for any loss of profits, market or revenues, loss of goodwill, or for any indirect, special, incidental, or consequential loss, or punitive damages arising out of, or in connection with these Terms or any Shipment arranged in accordance with these Terms, however caused, whether arising from breach of contract, duty in tort (including negligence), breach of warranty, indemnity or any other legal theory.

10.7. These Terms, and any Shipment arranged in accordance with these Terms, shall be subject to English law, and any dispute arising in relation these Terms or any Shipment arranged in accordance with these Terms shall be subject to the exclusive jurisdiction of the English Courts.

11. DURATION AND TERMINATION

11.1. These Terms shall apply to and govern all dealings between Chill-Chain and the Haulier, for as long as the Haulier remains as an authorized and registered user of the Chill-Chain Platform.

11.2. The Haulier may at any time cancel its registration as a user of the Chill-Chain Platform by notice sent by email to operations@chillchain.net and, save in relation to any Shipments still pending at the time of such cancellation (to which these Terms will continue to apply), will immediately cease to be a registered user of the Platform.

11.3. Chill-Chain may at any time, at its sole discretion, cancel the registration of any Haulier as a user of the Chill-Chain platform, whether by reason of a failure by the Haulier to comply with these Terms or for some other reason.

11.4. Following cancellation of the Haulier’s registration, the Haulier shall not have the right to access or use its account and the Service shall terminate immediately.

11.5. Neither Chill-Chain nor the Haulier shall be liable to the other party for the termination of the Service in accordance with these Terms. Neither party shall be entitled to claim compensation of any sort

11.6. Even after the Contract has been terminated, Clause 4. of this Contract shall remain in effect. Any shipments completed by the haulier, in good faith, prior to termination of Contract will be paid in normal terms.

12. GENERAL

12.1. Intellectual Property

12.1.1. The industrial and intellectual property rights of Chill-Chain regarding data, images, texts or any other material or content that is transferred, stored or published through the Service, are and shall continue to be property of Chill-Chain.

13. CONFIDENTIALITY

13.1. Each party undertakes that it shall not at any time during the continuance of the Services, and for a period of 5 years after the termination of the Services, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party or of any member of the group of companies to which the other party belongs or any other information in connection with these Terms or its operation, except as permitted by clause 13.2.

13.2. Each party may disclose the other party’s confidential information:

13.2.1. to those of its officers and employees reasonably required to have the same, in order for such party to perform its obligations under these Terms, provided always that such officers and employees are informed of the confidential nature of the information and are directed to treat the information as confidential in accordance with the provisions of this clause;

13.2.2. to its solicitors, accountants and insurers; and

13.2.3. as may be required by law, court order or any governmental or regulatory authority.

13.3. This clause shall not apply to any information which:

13.3.1. at the time of disclosure is in the public domain;

13.3.2. after disclosure becomes part of the public domain otherwise than by breach by a party of the provisions of these Terms;

13.3.3. was in the possession of the relevant party at the time of disclosure.

13.4. No party shall use any other party’s confidential information for any purpose other than to perform its obligations under these Terms.

14. ENTIRE AGREEMENT

14.1. These Terms embody the entire agreement and understanding of the parties and supersedes all prior oral or written agreements understandings or arrangements relating to the subject matter of these Terms. Save in the case of fraud or fraudulent misrepresentation neither party shall be entitled to rely on any agreement, understanding, representation or arrangement which is not expressly set out in these Terms .

14.2. These Terms shall not be amended, modified, varied or supplemented except in writing signed by a duly authorised representative of each party.

15. ASSIGNABILITY AND SUBCONTRACTING

15.1. The Haulier and Chill-Chain shall be entitled to assign or transfer the benefit of these Terms to any associated company.

15.2. Chill-Chain may in its sole-discretion sub-contract all or any part of the performance of its Services. Where Chill-Chain does sub-contract any element of its provision of the Services, Chill-Chain shall nevertheless remain liable for the proper performance of such element of the Services.

15.3. Chill-Chain may assign its rights to receive payment under these Terms.

16. WAIVER AND CUMULATIVE RIGHTS

16.1. No waiver or forbearance by either party enforcing any of its rights under these Terms shall prejudice or affect the ability of that party to enforce such rights or any of its other rights at any time in the future. For the avoidance of doubt, it is agreed that a waiver of a right on one occasion shall not constitute a waiver of the same right in the future.

17. INVALIDITY

17.1. If any one or more provisions of these Terms shall be declared to be invalid or ineffective in any respect, the validity, legality and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired thereby.

18. THIRD PARTY RIGHTS

18.1. The parties to these Terms do not intend that any of its terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.  Accordingly, no provision of these Terms shall be enforceable by any person who is not a party to it other than permitted successors.

19. DATA PROTECTION

19.1. Both parties shall duly observe all their obligations under the UK General Data Protection Regulations, the Data Protection Act 2018 and any laws that replace, extend, re-enact, consolidate or amend any of the foregoing, (the DP Regulations) which arise in connection with the Agreement. In the event that Chill-Chain is required to process any personal data for the Haulier in the course of supplying the Service, it undertakes to do so as a data processor acting in accordance with the Haulier’s lawful instructions and taking appropriate technical and organisational measures as referred to in the DP Regulations in relation to such personal data.

19.2. The Haulier may exercise its rights of access, rectification, cancellation and opposition, contacting Chill-Chain at the following email address: contact@chillchain.net

19.3. Through the use of the Platform the User expressly agrees that Chill-Chain, for the sole purpose of carrying out of the service detailed in his contract, shall transfer its information to other Users, especially to the Shippers related to Chill-Chain .

19.4. The User declares and accepts Chill-Chain’s right to use its User Data for the purpose of including its content in the Service in order to create anonymous data. Chill-Chain may use and divulge said anonymous data for any purpose, including Service improvement.

19.5. Users, through the Platform, will have access to the personal data of counterparties to a shipment. Users will maintain security measures to ensure that the integrity of any personal data obtained through use of the Service in line with law and regulation in force at that time. Under no circumstances is the personal data described above to be divulged to third parties.

19.6. The duration of the confidentiality obligations established in these General Conditions shall be indefinite, remaining in effect after the termination (for any reason) of the relationship between the User and Chill-Chain.

19.7. The User shall keep Chill-Chain free of liability with regards to any claim or sanction that may be presented or imposed on Chill-Chain, in the case of breach by the User of the obligations established in this clause.